About Kinto Join:
We are a young, innovative, and expanding technology business, delivering mobility services and sustainability products through B2B business models (Car-pooling, Ride-pooling/ Shuttle, and Sustainability reporting). Our customer base is growing across Europe, and our technology is ready to go global. We are dedicated to transforming urban mobility and helping businesses achieve sustainability goals.
Job Overview:
We are looking for a proactive and customer-oriented Account Manager to join our team and support our corporate clients in successfully adopting and utilizing our software solutions. In this role, you will manage client relationships, ensure a seamless onboarding experience, and drive user engagement.
What you'll get to own:
- Managing corporate clients
- Supporting end users
- Tracking and reporting on key performance metrics
- Supporting our colleagues in the markets with their clients
What you will be responsible for:
- Managing relationships with corporate clients, ensuring high levels of satisfaction and engagement
- Supporting and activating end users within client organizations, facilitating smooth adoption of the software
- Monitoring client activity, tracking key performance metrics, and preparing detailed performance reports
- Conducting product demonstrations and training sessions for potential and existing clients
- Acting as the main point of contact for client inquiries, providing timely and effective resolutions
- Coordinating with technical, legal, and marketing teams to address client requests related to system functionality, compliance, and promotional materials
- Gathering and analyzing feedback on product performance and user experience to drive continuous improvement
- Identifying upsell and cross-sell opportunities within existing accounts and working closely with the sales team to expand client engagement.
At KINTO Join Ltd., we offer more than just an externally bench-marked salary and commission:
- 25 days' annual leave
- Regular 121s with your manager
- A wide range of learning & development opportunities
- A supportive and innovative work environment focused on sustainability and positive impact.
How we'll support you:
- A full KINTO Join induction
- Provide an excellent development opportunity to excel and be considered for international positions.
- Give you the space and opportunity to be your whole self at work.
- Foster a learning culture by providing precise and constructive feedback and encouraging you to do the same.
Requirements
- Proven experience in account management, customer success, or client-facing roles within a software or technology company
- Strong interpersonal and relationship-building skills with corporate clients
- Excellent communication and presentation skills, both verbal and written
- Ability to conduct product demonstrations and training sessions effectively
- Analytical mindset with experience in tracking performance metrics and preparing client reports
- Problem-solving skills and the ability to provide timely resolutions to client inquiries
- Strong organizational skills and ability to manage multiple client accounts simultaneously
- Customer-focused approach with a track record of driving high engagement and satisfaction
- Ability to identify upsell and cross-sell opportunities within existing accounts
- Background in business development or sales with a focus on client expansion
- Experience with service-level agreements (SLAs) and managing client expectations
- Familiarity with customer success methodologies and account retention strategies
- Ability to translate client feedback into actionable product improvement suggestions
- Experience in organizing and leading business review meetings with clients
- Technical understanding of APIs, integrations, or software deployment processes
- Fluency in English and proficiency in other European languages are a plus.
- Bachelor's or Masters degree
- Good knowledge of Microsoft Office packages - Word, Excel & PowerPoint.
- Strong organizational and time-management skills
- Problem-Solving Skills
- Ability to think strategically
- Ability to build strong relationships
- Great communication skills.
Benefits
We offer a competitive reward package.
