About the team and product:
As a member of the Professional Services team, this position plays a key role in the success of customer implementations of the Commercial Loan Origination (CLO), product CLO is a loan origination tool that banks use to track commercial loans throughout the full lending lifecycle. The Commercial Landing Implementation Consultant will work with customers to translate business requirements into functional specifications that describe what the system must do to fulfill the business requirements. After specifications are complete, the Implementation Consultant is responsible for configuration of the solution and supporting client testing activities.
What you will be doing:
- Analyze business and user needs and translate into proper system requirement and design specifications
- Complete system configuration per specifications
- Assist and guide the customer in writing test plans and test cases to ensure testing aligns with the requirements presented
- Guide the customer in implementation best practices and manage customer expectations to ensure their success in the project
- Conduct a variety of tests such as system, quality and peer reviews. Ensure that the configuration is correct per the agreed upon documentation. Verify through testing that changes made to one part of the application do not impact other parts. Report and review testing results
- Triage and resolve configuration issues
- Deliver standardized software training to clients
- Provide consulting and support to clients as they configure the product
- Liaise with other internal groups such as development staff and support teams
- Achieve utilization targets
What you bring:
- 3-5 years of industry experience in accounting, finance or banking preferred
- Credit risk experience. Preferred wholesale/corporate banking
- End-to-end software implementation experience (preferably at a software vendor)
- Understands the IT project life cycle from requirements gathering through implementation and go live
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Excellent analytical, decision-making, problem-solving, team and time management skills
- Ability to meet deadlines and communicate status appropriately and timely
- BPMN, SQL, Python or C# knowledge will be a plus
- Willingness to travel occasionally
What we offer you:
- A work environment built on collaboration, flexibility, and respect
- Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home - 2 days a week, etc.)
- Varied and challenging work to help you grow your technical skillset
