Customer Success Manager

About Us

TALENTWUNDER – RECRUIT. SMART. PEOPLE. At Talentwunder, we understand that candidates and applicants are as important as customers. Our Talentwunder web app, powered by artificial intelligence, helps companies find the best talent and streamline their recruitment process. We provide a platform for cross-network active sourcing and offer comprehensive support for managing the entire sourcing journey.

Since our founding in 2014, we’ve been committed to innovation in recruitment, and since 2020, we’ve been part of the TOP 40 HR companies in Germany. Now, we're looking for a Customer Success Manager to join our team and help us build Talentwunder into the go-to platform for recruiting solutions.

What We Expect

• 2+ years of experience as a Customer Success Manager or in a similar role, ideally in SaaS or HR tech
• Fluent in both written and spoken German (required)
• Strong communication skills in English (we conduct our team meetings in English)
• A proactive, solution-oriented mindset with a passion for helping clients succeed
• Experience working directly with customers to understand their needs and offer strategic solutions
• Ability to analyze customer data and provide actionable insights to improve product usage
• Knowledge of customer relationship management (CRM) software is a plus
• Strong problem-solving abilities and a collaborative attitude
• Don't worry if you don't meet all the requirements—tell us about your experience, and we can support your growth in the role!

What You Can Expect

• You will manage relationships with our clients to ensure they are getting the most out of our platform
• You will provide onboarding, training, and ongoing support to our customers, guiding them to success
• You will work closely with sales, product, and development teams to ensure smooth client experiences
• You will use customer data to analyze trends, identify areas for improvement, and proactively address potential issues
• You will be a key advocate for our customers within Talentwunder, ensuring their feedback is heard and acted upon

What We Offer

• A dynamic and cross-functional team of smart individuals eager to learn and grow together
• The opportunity to take on responsibility from day one and make a real impact on our platform
• A training budget to support your personal and professional development
• Flexible working hours and the option to work from home
• A company culture that values open communication and quick decision-making
• Regular team events and company benefits

If you're a passionate about your work with a desire to help your team and product to grow and succeed, we’d love to hear from you!