Game Integrity & Operational Assurance Manager

Responsibilities

• Establish and lead the Game Integrity & Operational Assurance function, developing its frameworks, governance processes and control standards.
• Monitor game and platform activity to identify integrity concerns, operational risks and control weaknesses. Lead investigations into game defects, operational incidents and unusual player or transactional activity, delivering root-cause analysis, corrective actions and continuous improvements.

• Own the framework for monitoring, validating and investigating significant wins and unusual payouts.
• Lead investigations into large wins, jackpots, promotional abuse, fraud, collusion and player exploitation. Define investigation standards, escalation pathways and service-level expectations.
• Coordinate reviews across Operations, Product, Development, Compliance and external suppliers. Support operator, customer and regulatory enquiries relating to significant wins and integrity events.

• Define and maintain key risk indicators, operational risk metrics and monitoring methodologies covering RTP variance, payout anomalies, game configuration issues, fraud, promotional abuse and operational failures.
• Set the data strategy and requirements for dashboards, monitoring systems and investigation tools. Drive automation, predictive monitoring, anomaly detection and AI-enabled risk identification.
• Partner with Data Engineering, Product and Development to implement intelligent monitoring solutions and produce actionable insights. Evaluate emerging technologies and analytical techniques to strengthen detection, reduce false positives and enable proactive risk management.

• Ensure operational assurance processes meet regulatory obligations and internal control requirements.
• Support regulatory reporting, audits, supplier reviews and external assessments, while maintaining awareness of evolving expectations across jurisdictions.

• Build and evolve the function, initially as an individual contributor, while creating a roadmap for future team growth.
• Establish operational standards, governance frameworks and success measures. Promote accountability, operational excellence and risk awareness across the organization.

• Significant experience in operational risk, fraud management, investigations, operational assurance, compliance or a related discipline.
• Proven ability to lead complex investigations, conduct root-cause analysis and implement effective corrective actions.
• Strong analytical skills, with experience interpreting large datasets, identifying trends and translating insights into practical solutions.
• Demonstrated experience designing monitoring frameworks, operational controls and governance processes.
• Advanced proficiency in SQL, Power BI, Tableau or equivalent analytical tools.
• Strong stakeholder management skills, with the ability to translate business needs into operational and technical requirements.
• Proven success in building new functions, capabilities or processes.

Preferred Experience

• Experience in online gaming, casino operations, gaming compliance, fraud analytics or another regulated technology environment.
• Strong knowledge of casino game mechanics, RTP, volatility and player behaviour.
• Experience conducting game integrity reviews and investigating large wins, unusual payouts and fraud.
• Familiarity with anomaly detection, predictive analytics, machine learning and operational risk modelling.
• Experience working with gaming suppliers, platform providers and regulators.

Keys to Success

Success in this role will be measured by:

• Establishing a mature Game Integrity & Operational Assurance function.
• Reducing the time required to detect and resolve operational and integrity issues.
• Expanding automated monitoring, alerting and AI-enabled detection.
• Effectively managing large-win, fraud and game integrity investigations.
• Reducing repeat incidents through effective root-cause remediation.
• Improving operational risk visibility and stakeholder confidence in investigative outcomes.

#LI-AM1

#LI-HYBRID