L3 Consulting is one of Australia most progressive and fast-growing IT providers servicing the small and medium market. At L3 we pride ourselves on the quality of work we do, on building strong and lasting relationships with our customers, always having fun, and creating an environment where we balance work and personal lifestyle (ability to work from home, etc.).
We are looking for an IT Customer Service & Sales Consultant to join our team. This varied role combines customer service, sales support, account management, administration, billing and invoicing. You will be a key point of contact for our clients, working closely with our technical and management teams to ensure a professional and seamless customer experience.
Key Areas of Responsibility
Customer Service & Account Management
- Acting as a key point of escalation contact for existing and prospective customers
- Responding to customer enquiries via phone and email in a professional and timely manner
- Building and maintaining strong, long-term relationships with clients
- Understanding customer needs and identifying opportunities to provide additional services or solutions
- Following up customer enquiries, requests, quotes and outstanding actions
- Coordinating with the technical team to ensure customer requests are followed through to completion
- Ensuring customers receive a consistently high level of service
Sales & Business Development
- Managing incoming sales enquiries and following up leads
- Preparing and sending quotes and proposals
- Following up quotes and opportunities with prospective and existing clients
- Identifying opportunities to upsell or cross-sell L3 Consulting's IT services
- Maintaining accurate customer and sales information
- Supporting the management team with sales administration and reporting
- Developing strong knowledge of L3 Consulting's services so you can confidently explain solutions to customers
Billing & Invoicing
- Preparing and issuing customer invoices
- Processing recurring and ad-hoc billing
- Monitoring outstanding invoices and following up overdue accounts
- Assisting with accounts receivable and payment reconciliation
- Reviewing billing information for accuracy before invoices are issued
- Managing customer billing queries and resolving discrepancies
- Maintaining accurate records of customer accounts, services and billing
- Assisting with monthly billing processes and reporting
Administration
- Maintaining accurate customer records and documentation
- Managing customer contracts, service agreements and related documentation
- Assisting with supplier and vendor administration where required
- Supporting general office and business administration
- Maintaining accurate data within CRM, accounting and internal systems
- Assisting the management team with day-to-day operational tasks
About You
We are looking for someone who is organised, personable, commercially minded and genuinely enjoys helping customers.
You will ideally have:
- Must have at least Level 1 IT experience
- Previous experience in customer service, sales support, account management, administration or a similar role
- Experience with billing, invoicing and accounts receivable
- Strong attention to detail and excellent organisational skills
- Excellent verbal and written English communication skills
- Confidence communicating with customers by phone and email
- The ability to build positive and professional customer relationships
- Strong follow-up and time management skills
- The ability to manage multiple tasks and priorities
- Good computer skills and confidence learning new software and systems
- A professional and positive attitude
- The ability to work independently while also being a strong team player
Experience in an IT, technology, professional services or managed services environment will be highly regarded. Knowledge of Microsoft 365, IT services or technology products would also be an advantage.
What You Will Get From Us:
- Full-time employment
- Working hours: 5:00 am - 1:00 pm during summer and 4:00 am - 12:00 pm during winter
- Work from home
- A supportive and friendly team environment
- Never work alone – you will be part of a close-knit team
- Competitive salary
- Training and professional development opportunities
- Opportunity to develop your sales, customer service and business administration skills
- Career development and advancement opportunities
- The opportunity to work with a progressive Australian IT company
- A varied role where no two days are exactly the same
- A workplace that values both professional performance and personal lifestyle
If you are a people-focused, organised and commercially minded professional who enjoys helping customers, solving problems and keeping things running smoothly, we'd love to hear from you.
Be part of something different.
Send us your CV in English and start your next challenge with L3 Consulting.
Only shortlisted candidates will be contacted.
Good luck!
