Novi Sad | Hibrid
Novi Sad: Bulevar osloodjenja 88
01.05.2026.
Job description
- First line response to IT related requests from the clients
- Following up realization of support request in timely manner
- Proactively monitor and respond to events and incidents in the software and network monitoring systems
- Interact with customers to provide/process information in response to inquiries, concerns, and requests about services
- Follow defined processes and procedures
- Accurately process and record customers’ communication
- Configuration, installation, maintenance of various software components.
Job requirements
- University degree (BSc/MSc) in Electro technics, Electronics, IT, Mathematics, Organizational Science
- Excellent written and oral English skills
- Experience in working with virtualization technologies
- Good understanding and knowledge of TCP / IP and basic network protocols (DNS, FTP, SSH, SFTP)
- Good understanding and knowledge of Linux and/or Microsoft based software/work environment.
Skills:
- Resourcefulness in problem solving
- Strong interpersonal skills and service-oriented attitude
- Ability to guide users to the solution of technical issues
- Ability to clearly document and articulate technical issues in English
- Must demonstrate a willingness to learn
- Ability to work closely with peers and other teams.
Nice to have
- Previous relevant experience of 1 year
- Maintenance of virtual infrastructure and basic support in the operation of network infrastructure
- Working knowledge of IT system fundamentals and system management tasks
- Basic C# programming skills or modern web tools
- Knowledge of SWIFT technology
- Experience in the financial sector.
Upoznaj kompaniju
Company CIS DOO, headquartered in Novi Sad, has been operating for more than 30 years in the field of information and financial technologies.
As a certified partner of SWIFT, headquartered in Brussels, CIS DOO provides its clients—over 80 financial institutions from 12 European countries—with secure and efficient access to the SWIFT network. At the same time, the company has established itself as a regional leader in delivering information and communication services for payment systems, serving both central and commercial banks.
In line with the development of financial technologies, the company continuously diversifies its services and expands its scope of operations, keeping pace with modern trends and the needs of financial markets. In order to ensure a high level of service quality and reliability, the company continuously expands and enhances its team of experts.
CIS DOO offers its employees competitive salaries, a stimulating and creative work environment, as well as opportunities for continuous professional development and career advancement across various business areas.
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