L&D Operations and Programs Manager

Do you want to shape the future of learning in a learner-centric environment? We’re looking for a strategic, hands-on manager with instructional design expertise, systems thinking, and project management skills.

Whereabout: Wherever you like! This role is 100% remote.

Timezone: CET +/- 2 hours

Process: 4 stages >>> Interview with Head of Global Talent Acquisition - Interview with Head of L&D and Talent Business Partner - Home task - Interview with People Director and Head of L&D

Reporting to: Adrian Acton, Head of Learning & Development 

Your team: 4 direct reports (3 Instructional Designers, 1 L&D Ops Specialist), part of a 20-member global L&D team

What’s in it for you? 

• Strategic, operational, and instructional impact at scale
• Space for creativity, innovation, and growth
• 100% remote lifestyle
• International work environment with 2600+ colleagues in 26+ countries, including offices in 3 countries (Ukraine, Portugal, India).

What will you do?

• Lead the Instructional Design team in creating, developing, and maintaining high-quality e-learning solutions 
• Conduct learning needs assessments and scoping activities to create customized solutions for different audiences.
• Oversee L&D projects in line with business priorities, ensuring effective planning, execution, timely delivery, and stakeholder engagement. 
• Implement and drive efficient workflows, learning production processes, and governance for instructional design projects and other L&D initiatives. 
• Supervise and mentor team members, providing regular performance feedback, coaching, and growth opportunities. 
• Collaborate with Learning Partners, People Team stakeholders, and Subject Matter Experts to design and deliver impactful learning solutions

What will you bring

• L&D Expertise: 5+ years in L&D (tech/IT preferred), 4+ years in leadership/program management.
• Leadership & Stakeholder Management: Proven ability to lead an instructional design team, communicate goals clearly, and collaborate effectively with stakeholders to drive alignment and impact
• Project & Program Management: Expertise in managing multiple L&D projects in a fast-paced iterative environment while maintaining quality and efficiency. 
• Instructional Design & Learning Science: Deep understanding of instructional design principles, adult learning theories, user-centered design, and emerging methodologies to optimize learning effectiveness and engagement.
• Process Optimization & Governance: Experience in streamlining learning production workflows, implementing governance structures, and ensuring compliance with L&D best practices and quality standards. 
• Data-driven decision-making & Technology Fluency: Proficiency in leveraging learning analytics, evaluation methodologies, and emerging learning technologies to assess impact, drive innovation, and improve program effectiveness.
• Language: Excellent English communication skills, both written and spoken.