NOC Tier 2 Technical Support Engineer
MG Group HR Sevices d.o.o.
Beograd
13.09.2025.
MG Group HR Services is a leading HR and staffing agency in Serbia and the region. For our client, a global IT company with a development and operations hub in Belgrade, specialized in delivering software solutions and infrastructure support to international partners in telecommunications, finance, and e-commerce, we are looking for a motivated professional to join their team as NOC Tier 2 Technical Support Engineer. As part of a 24/7 Network Operations Center team, you will serve as the key link between Tier 1 support and engineering teams. Your role will focus on ensuring system reliability, resolving escalated incidents, and maintaining service availability.
Key Responsibilities:
- Monitor infrastructure, platforms, and services using tools such as Grafana, Kibana, NewRelic, and Sentry.
- Investigate and resolve incidents escalated from Tier 1 support.
- Manage tickets and provide structured root cause documentation.
- Collaborate with DevOps and engineering teams to resolve complex issues.
- Participate in post-mortems and improve operational runbooks/playbooks.
- Validate deployments and perform system performance checks.
- Provide mentoring and knowledge sharing to Tier 1 analysts.
Requirements:
- 2–4 years of experience in NOC, IT Operations, or Technical Support.
- Solid understanding of networking fundamentals, Linux systems, and DNS.
- Hands-on experience with monitoring tools (Grafana, Zabbix, Datadog, New Relic, Sentry).
- Strong knowledge of incident management and escalation processes.
- Ability to document procedures and act effectively under pressure.
- Excellent communication and teamwork skills.
Preferred Skills:
- Scripting knowledge (Python, Bash).
- Familiarity with CI/CD workflows and observability tools.
- Previous experience in high-availability environments.
Work Conditions:
- Rotating 24/7 shifts including weekends and holidays.
- On-call rotation may be required.
If you are ready to take the next step in your career and work in a dynamic international environment where reliability and technical expertise truly make a difference, we invite you to apply and become part of our client’s growing team.
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Trenkwalder garantuje najnovija inovativna personalna rešenja, dinamičnu ekspanziju u srcu Evrope kao i jasne vrednosti i pouzdano partnerstvo sa klijentima i saradnicima. Među vodećim internacionalnim preduzećima koja u Evropi pružaju usluge u oblasti zapošljavanja, Trenkwalder zauzima posebno mesto zbog svog poslovnog porekla i svojih jedinstvenih faktora uspeha. Trenkwalder se po svojim sposobnostima ubraja u deset najvećih evropskih preduzeća u oblasti pružanja usluga u oblasti zapošljavanja. Internacionalno jedinstveni standardi koncerna u ključnim oblastima regrutovanja personala, kadrovske logistike i upravljanja personalom čine preduzeće strateškim partnerom velikih internacionalnih preduzeća.
Trenkwalder spada u grupu onih austrijskih preduzeća orijentisanih ka budućnosti i šansama koja su prepoznala veliki razvojni potencijal srednjoevropskog privrednog prostora i odlučno ga koristile zajedno sa svojim partnerima u regionu.
Danas je Trenkwalder ne samo lider na tržištu već i lider u oblasti know how u celom regionu. Iza toga se skriva povezanost međunarodnih standarda koncerna i lokalnih ekspertiza na nivou zemalja. To Trenkwalder čini strateškim partnerom velikih međunarodnih preduzeća koja su aktivna u regionu i kojima Trenkwalder može da ponudi najveći stepen učinka i transparentnosti.
Trenkwalder je danas lider na tržištu u Austriji, Mađarskoj, Češkoj i Slovačkoj i u ovim zemljama ima tržišne udele daleko iznad uobičajenih vrednosti u Evropi. Najvažnije zemlje sledećeg koraka ekspanzije Trenkwaldera su Poljska, Rumunija,... liderstvo na tržištu ovde treba da bude dostignuto do 2008. godine. Osim regiona Srednje i Istočne Evrope Trenkwalder koncentriše svoje snage i na razvoj nemačkog tržišta rada na određeno vreme. Ovde se preduzeće trenutno nalazi u fazi geografskog horizontalnog rasta, tržišni udeli na prostoru Južne Nemačke trenutno iznose 13% i do 2008. godine treba da porastu na 25%.
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