A few notes on what we do in Gorgias:
We built a smart helpdesk for ecommerce businesses that integrates all incoming requests (via chat, email, Facebook, instagram and many others) into one platform. We are currently looking for agent that will be helping out clients with product related inquiries.
In order to get more familiar with our software, please check our website: https://gorgias.io/
Also, this is a demo video of our product: https://www.youtube.com/watch?v=ppVkIpIWxTE
We are looking for a:
Product Support Agent
Belgrade (Work from home)
Your Mission:
- Providing Level 1 Support to our clients with questions on how to use our product, offer alternative solutions and troubleshoot current scenario provided by the client
- Understand customer goals and their desired outcome from using the product through continuous data and feedback analysis
- Create and maintain product related documentation, internal and external
Your Profile:
- Previous experience in B2B customer support, preferably for a tech / software product
- Fluent in English (oral and written)
- Able to learn to use the product quickly and to manage several support tickets on different channels (email, chat) at the same time
- e-commerce knowledge is a plus (Shopify, BigCommerce, Magento, etc.)
- Comfort in a startup environment, we move quickly and wear many hats in a dynamic environment
- Empathetic, positive attitude with a desire to help our clients reach their goals
- Passion for technology and for being a part of a fast-growing SaaS company
- Any experience with Webhook or Zapier platform is a plus
Why you should join:
- You’ll join a young startup at the most interesting time for you: when we’re building the customer success machine
- Work with a talented team you'll learn a lot from
- Macbook included
- Competitive salary
- Company retreat with the team once a year :)
If this looks looks like something that may interest you, in your response would you kindly:
- Attach your updated CV
- Provide any relevant experience you have in B2B tech customer support
- Explain in a few sentences what you understand about our product
Deadline for applications: 13.03.2019.
