Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
This role provides customer support in one of application support teams. Primary responsibilities will be to manage the incoming application queries and assess, diagnose and troubleshoot the issue raised, and to resolve issues from installation technical, to functional. Successful candidates will have an interest in software development, IT and/or software systems. Candidates will also possess strong communication, problem solving and analytical skills. Full training in the suite of application will be provided. You will:
Support – help clients resolve problems related to application. Types of activities include:
- Solve various application issues – some numerate or technical problems
- Provide effective and practical solutions to customers
- Software licensing assistance
- Guidance in how to improve the user experience of application
- Identify technical/IT issues
- Live troubleshooting sessions with the clients
Interact – FIS teams are internationally based, and candidates will be part of an international team focused on delivering high-quality solutions and support to customers based worldwide.
- Work with other teams to achieve team objectives and ensure high quality customer satisfaction with the service desk
- This position requires close working with onsite technical & actuarial consultants, other geographically dispersed support staff and clients
Document – Contribute to service desk online knowledge base and client support documentation; develop and maintain procedural and policy documentation.
Report – Create and analyze service desk reports to identify problems and areas for improvement and quality control
What you bring:
- High level of mathematical, business, or technical acumen and problem-solving expertise in either a software support, other technical role or relevant.
- Strong interest in software development
- Experience with Microsoft Windows system administration
- Working knowledge of databases, database architecture and database administration
- The ability to work effectively with minimum supervision with a strong sense of ownership
- Can think laterally - suggest pragmatic solutions to complex IT issues
- Strong diagnostic and demonstrable problem-solving skills are required
- Fluency in English with strong oral and written communication skills
- Team player who can handle several ongoing issues simultaneously
- Bachelor’s degree in Computer Science, Economics, Organizational Science or similar
Added bonus if you have:
- Understanding of SQL, XML, Windows PowerShell
- Knowledge of cloud and desktop infrastructure, including workstations, servers, virtual technologies – AWS/Azure
- Excellent knowledge of MS Excel
- 2-5 years of experience in software application support
What we offer you:
- A work environment built on collaboration, flexibility and respect
- Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home - 2 days a week, etc.)
- Varied and challenging work to help you grow your technical skillset
Upoznaj kompaniju
FIS (Fidelity Information Services) je globalni lider u razvoju softverskih rešenja i usluga za finansijsko tržište.
Sa sedištem u Džeksonvilu na Floridi, kompanija globalno broji preko 60 000 zaposlenih i preko 20 000 klijenata u 130 zemalja. Naša tehnološka rešenja omogućavaju milijarde transakcija godišnje i novčani obrt od preko 10 milijardi dolara. FIS se nalazi na listi Fortune 500 kompanija i član je Standard & Poor’s 500® Index-a.
Naši klijenti su finansijske institucije, banke, osiguravajuća društva i brokerske kuće, među kojima su: ING, Citi Bank, Bank of England, Bank of Ireland, Bank of America, Barclays, Eurobank, Societe Generale, OTP banka itd.
Kancelarija u Beogradu je počela sa radom 2003. godine, kao manji tim programera koji je radio na razvoju jednog proizvoda – Sierra, koja je i danas bitan deo našeg portfolia. Naša kancelarija je jedan od najvažnijih FIS development centara u svetu, koja danas broji preko 700 zaposlenih i trenutno razvija 15 proizvoda. Svaki od timova radi na razvoju kompleksnih finansijskih rešenja, koristeći različite tehnologije (Java, C#, C++, Python, QA, JavaScript, DevOps/Cloud).
Možemo se pohvaliti značajnim brojem zaposlenih koji su u kompaniji od samog osnivanja, koji svojom ekspertizom pružaju priliku mladima da kroz program prakse upotpune fakultetsko znanje i steknu praktično iskustvo u IT industriji.
Za više informacija o otvorenim pozicijama posetite naš sajt: FIS Serbia (fisglobal.com)
Menadžment kompanije
Beneficije
Balans karijere i privatnog života
Timska atmosfera
Zadovoljstvo projektima
Mogućnost napredovanja
Iskustvo o radu
Software developer
Pozitivno
Pocetna plata kao junioru.
Zamerke
Sve. Skoro 3 godine bez dinara povisica celom timu. Ljudi koji su po 15 i vise godina masovno odlaze, a i generalno ljudi odlaze jako cesto, ostaju ljudi loji bolje ne mogu da nadju. Ljudi u kancelarijama su cudi, svajaju se za stolice, za mesta. Uzasan kod, bez dokumentacije, a ljudi nema koji vam mogu pokazati o cemu se radi jer su otisli. Od mog tima ostalo dva coveka, zamena za kolege koji su otisli jeste jedan praktikant. Ton glavnog menadzera u Beogradu kao sa kerovima da radi. Obecanja koja se ne drze, rad od kuce posle teraju ljude da dolaze, trenutno 3 dana, a prica se uskoro 4 i 5, pa na mesec dana da se ima samo par dana sa WFH. Rad se ne ceni, ceni se sto cete sedeti po kaficima sa menadzerima, ako se lepo uglavite dace vam 50ak eura vecu platu godisnje. Zale se nemaju para za povisice, a hvale se zaradom od 150 miliona eura samo na jednom projektu. Garazu su dali radnicima pa je oduzeli, okolo jako tesko pronaci parking. Jako puno nestrucnog kadra generalno u svim sferama, lose mesto za rad, lose mesto za ucenje i napredovanje. Preporuka da zaobidjetr ovu firmu ako mozete.
Beograd | Hibrid
24.07.2024.
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