Job title: Senior Project Support Data Analyst
Office location: Belgrade, Serbia (Hybrid working)
Contract Type: Fixed-term (12 months)
About the role and the Team:
As the Senior Project Support Data Analyst, your primary focus will be to provide robust tools that facilitate in-depth analyses, efficiently supporting the Access Network Engineering (ANE) team in analysing data and enhancing operational processes. Your role is pivotal in driving optimisation performance and assisting the business in achieving Key Performance Indicators (KPIs).
In this capacity, you will lead the development of the EAD tool, aiding various stakeholders in identifying optimisations EAD, tracking EAD cost benefits, and controlling costs against project budgets. To support EAD optimisation, you will be required to transform big data into simplified tools that are easy for various stakeholders to process, supporting the reconciliation of charges from different vendors.
Your collaborative efforts are crucial in supporting the team to ensure that resource distribution, risk recognition, and overall resource management align seamlessly with the overarching goals of ANE and Hyperoptic.
Assist with building the tools to serve a wider audience of stakeholders allowing identifying the areas for the expansions.
What will you be doing?
Data Collection and Management
- Collect data from various sources including databases, spreadsheets, OR invoices & tools – to support EAD optimization different approaches via internal stakeholders and through third-party vendors
- Clean and organize data to ensure its accuracy completeness and simplicity – EAD invoice reconciliation tool allows easy tracking and cost identification
- Keeping data uniform across different databases and systems to prevent discrepancies.
- Ensuring that data is up-to-date and reflects the latest information
Data Analysis
- Ensure that exploratory data analysis to identify trends, patterns, and anomalies are simplified and readable by unfamiliar readers.
- Use statistical methods to analyses data and generate reports.
- Apply data visualization techniques to present findings.
Reporting and Communication:
- Prepare detailed reports and presentations based on analysis.
- Collaborate with cross-functional teams to understand their data needs and provide solutions.
- Utilize data analysis tools to implement process improvements to enhance data analysis efficiency and effectiveness
- Work with data visualization tools
- Employ statistical software and machine learning tools where applicable.
Project Support:
- EAD OPEX optimization project – assist stakeholders in simplifying the analyses to identify the EADs to optimize the business savings via internal or external partners.
- Exchange Closure Programme (2024 – 2030) – working closely with various stakeholders to collect all data details to ensure successful EAD scope management
What we are looking for:
- Bachelor's degree in Computer Science, Statistics, or equivalent qualification in a relevant Telecommunications discipline, and/or equivalent experience.
- ITIL or similar qualification.
- Proficiency/Advanced user of MS Office (Excel, Word, PowerPoint) with expert knowledge of Excel.
- Experience with data visualization tools.
- Good understanding of network architecture and network space, power, and connectivity requirements.
- Project Management skills are essential.
- Documentation & presentation skills (MS Office Inc. Advance MS Excel, PowerPoint, MS Visio).
- Ability to think analytically and creatively.
- Effective in working independently and in a team environment
- Fluent in written and spoken English.
- Strong problem-solving skills.
Why work for us?
- We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
- Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)
- In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?
Some of our key Benefits:
- Competitive salary
- Global Remote working for up to 2 week per year for those who are able to work remotely
- 25 days' paid holiday increasing each year, to a max of 35
- Extra days off for your birthday, move house and volunteer
- Access to a wellbeing platform, Rezilient
- Partnership with SOS Children's Village
- Private medical insurance
- Travel discounts
- Fit Pass discount
- Technology discount
- Team sports activities
- Massages in the office
- Sweet Tuesdays
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
- You apply (please send us your CV in English)
- We carefully review your application
- We'll get back to you — even if it's a no (for now)
