Technical Support Engineer Level 3

Tremend is looking for a Technical Support Engineer Level 3 to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to figure out our client’s most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.

Your Impact:

• Provide advanced technical support for our enterprise-level applications, delivering solutions in a timely and efficient manner
• Troubleshoot and resolve end-to-end issues within our Java applications, analyzing problems across the entire stack
• Diagnose and resolve issues related to messaging systems (such as Kafka, JMS, or Azure Service Bus)
• Conduct in-depth database query analysis and optimization to assist in data-driven troubleshooting
• Investigate frontend issues within our React-based user interfaces, providing insights and solutions to ensure a seamless user experience
• Work with cloud infrastructure, with a preference for Azure, to support application deployment and performance monitoring
• Collaborate with development and operations teams to enhance application reliability and maintain high availability.

Your Skills & Experience:

• Extensive experience in providing technical support for complex software applications.
• Strong background in troubleshooting end-to-end Java applications, with expertise in backend diagnostics
• Familiarity with messaging systems such as Kafka, JMS, or Azure Service Bus, and the ability to diagnose and resolve related issues
• Proficiency in database query languages and knowledge of relational databases.
• Experience with React for troubleshooting frontend application issues
• Familiarity with cloud environments, especially Azure, to assist with infrastructure-related troubleshooting
• Experience with other cloud platforms (AWS, Google Cloud)
• Excellent problem-solving skills and a proactive approach to technical challenges.
• Strong communication skills, both written and verbal, for effective interaction with technical and non-technical stakeholders
• Knowledge of CI/CD pipelines and deployment practices
• Familiarity with microservices architecture.

Benefits of Working Here:
Besides an exciting job in a tremendous team, here's what you can expect:

• A fast-paced tech environment
• Continuous growth & learning
• Open feedback culture
• Room for own initiative & ideas
• Transparency about results & strategy
• Recognition & reward for hard work
• Working with a flexible schedule 
• Learning & development programs
• 25 vacation days
• 'Work your world' program
• Many others perks 

Tremend is the newest global software engineering hub for Publicis Sapient. For over 18 years, the company has been infusing its advanced technical expertise into complex and innovative solutions that meet today's digital transformation needs and pave the way for a better and smarter future. By joining forces with Publicis Sapient we're accelerating the impact, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you'll have the opportunity to unleash your potential, powering up advanced software solutions for some of the world's most iconic brands. Embrace your passion for technology, creativity, and continuous improvement, and join us in making a difference through engineering.