Oglasi za posao Technical Support Technician
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Technical Support Technician

Access Softek

Remote

26.11.2024.

IIS Windows Server Shell Scripting VPN DNS Windows intermediate

Industry leader in mobile and online banking technology seeks Technical Support Technician with a great attitude. This person manages short-term upgrade projects for clients’ mobile and online banking solutions. We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely. You will work with a small team in charge of upgrade projects, designed to get new features to clients quickly and efficiently. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with our clients, rather than with end-users.

Working hours expectations:

  • Two shifts are required on weekends
  • Other shifts are determined based on employee availability and team needs

Mandatory Skills:

  • Most important: Reliable, Organized, Excellent Communication
  • Good written and spoken English
  • Experience with Windows servers
  • Solid knowledge of TCP/IP, including routing, NAT, VPN, DNS, DHCP
  • IIS content publishing experience, including troubleshooting and performing analysis
  • Windows admin shell scripting experience (PowerShell)
  • Any virtualization software experience
  • Ability to establish good working relationships with customers
  • Great troubleshooting ability
  • Ability to learn technical skills quickly

Nice to have skills:

  • SQL database experience (MS SQL server preferred). Sufficient SQL proficiency for simple queries
  • VPN configuration and troubleshooting experience an extra plus
  • Octopus or other automated deployment tool experience
  • Any .NET experience
  • Cisco equipment experience
  • Experience in client-facing technical support
  • Experience with various mobile phone platforms, especially iOS and Android
  • Project management experience
  • Working directly with US-based customer
  • Knowledge of US banking system

Responsibilities include:

  • Understanding our banking software and apps in-depth
  • Install, configure and troubleshoot mobile and online banking software developed and supported by our company based on MS Windows Server+SQL server and .Net platform
  • Integrate third party financial services
  • Tracking project statuses, meeting deadlines, and launching new products
  • Coordination with developers to investigate and diagnose issues
  • Documenting the constantly changing requests we receive for new feature development
  • Ability to manage a dynamic workload with many concurrent tasks
  • Managing, monitoring, and improving the quality of the tech support process
  • Coordinating integrations with third party financial services
  • Coordinating with software technicians, technical support, and developers as needed
  • Examining technical logs to troubleshoot and resolve issues encountered during implementation
  • Performing basic QA tests after implementing changes
  • Work or volunteer experience handling technical processes and/or the ability to explain such processes to less technical people
  • Provide our clients with high level technical services

Our benefits:

  • Work from anywhere in the world!
  • Home office equipment (computer, additional monitor, etc.), if necessary.
  • Internet compensation (50$ per month).
  • Paid vacation and days off on national holidays.
  • Paid sick leave and internal medical insurance policy.
  • English at special corporate rates.
  • Compensation for training and additional education.
  • Community of practice, regular knowledge sharing among colleagues.
  • Friendly and easy-going international team and colleagues.
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