Remote
09.03.2025.
We are looking for an Advanced Technical Support Representative who loves Linux and is committed to advocating for our customers. You will work in a help desk environment handling incoming calls, live chats, and email/ticket requests from high value clients.
Job location: Remote / Serbia
Responsibilities
- Provide the highest level of customer service by troubleshooting issues related to software integration, FTP, site building, email, and server configuration
- Create long term business relationships with consistent high quality service and thorough technical troubleshooting
- Collaborate with a team to determine the best solution to technical issues that arise
- Assess and fulfill customer needs while teaching them solutions to prevent future problems with their site
- Respond quickly and with a sense of urgency and empathy to client inquiries via call, chat, and email/ticket
- Utilize advanced server-level access to resolve complex issues efficiently
- Research and share information regarding new technologies about web hosting and server configuration/administration
- Identify necessary escalations by staying aware of the need for enterprise hosting solutions such as clustering, load balancing and enhanced automation
- Mentor Customer Service and Technical Support team members by sharing knowledge regarding customer issues that they may not have access to or know how to resolve
- Resolve issues in the best interest of both the customer and the company
Requirements
- 3+ years experience in a help desk environment or equivalent customer service focus
- Knowledgeable in web hosting technologies, products and/or services
- Knowledgeable in DNS, email, cPanel, Web Host Manager (WHM), and Linux command line tools
- Advanced LAMP (Linux, Apache, MySQL, PHP/Perl) stack knowledge
- Advanced technical troubleshooting skills and the ability to solve problems
- Strong sense of integrity and commitment to customer satisfaction
- Strong detail orientation, organizational, and communication/listening skills
- Ability to work as a team player in a collaborative environment
- Ability to work efficiently and accurately in a high volume, fast-paced, multi-tasking, deadline driven environment
- Demonstrated ability to act as an advocate for customers while promoting company core values
- Excellent knowledge of English, written and spoken
Upoznaj kompaniju
We have a strong background in business development and direct experience in building high-level performance teams for network operations, development, sales, and support.
Throughout the years of setting up other companies for success, we have gathered colorful knowledge and experience which we want to share and help other companies succeed with us.
What primarily drives us in the pursuit of excellence is the ability to improve someone’s life, whether they are our employee or our client. To build successful teams, we always start with the assumption that we may not be aware of the individual challenges each person faces. Therefore, we ensure that the service we provide is as professional as it can be.
If you’re passionate about innovation, ready to embrace challenges, and eager to be part of a dynamic community of tech enthusiasts, then BlueGrid.io might be the place for you.
More on BlueGrid.io.
Menadžment kompanije
Beneficije
Balans karijere i privatnog života
Timska atmosfera
Zadovoljstvo projektima
Mogućnost napredovanja
Iskustvo o radu
Tech Support
Pozitivno
Dobri i mladi ljudi, prijatna i drugarska atmosfera u firmi. Postoji nekoliko platformi za ucenje i usavrsavanje. HR je zaista korektan, komunikacija sa njima je super i mozete im se uvek obratiti. Isplate su redovne. Takodje, radi se od kuce, a ako zelite mozete iz kancelarije da radite na Novom Beogradu koja je simpaticna i fina za rad.
Zamerke
Delovalo mi je kao da odredjeni ljudi moraju biti na svojim menadzerskim pozicijama iako ih nema na poslu i ne rade nista. Uglavnom su to ljudi koji bi trebalo da prate razvoj svojih inzinjera u timu i da ih guraju dalje, ali od toga nista pa su i napredovanja nemoguca. To sve podseca na drugarski odnos menadzmenta i takvih pojedinaca, kao "ja tebi serdare ti meni vojvodo" i mirna Bosna.
IT Specialist
Software Developer
Software Engineer
IT Help Desk / Support
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