Implementation of the CRM-Dynamics Servicing Module as a part of the Platform Team within our organization, with a strong focus on platform and platform enablement
Collaborate with cross-functional teams to translate business requirements into scalable CRM-Dynamics solutions, leveraging platform capabilities and .NET to improve customer servicing processes
Possess strong knowledge of CRM-Dynamics functionality, customization, and integrations, and support the team in configuring and customizing the platform using .NET to meet business needs
Work with stakeholders to analyze processes, identify gaps, and design optimal CRM-Dynamics Servicing Module solutions, applying best practices and .NET development standards
Stay current with CRM-Dynamics updates and industry trends, identifying opportunities for optimization, automation, and improved customer experience using CRM-Dynamics and .NET
CRM Administration - manage the day-to-day administration of the MS-Dynamics CRM solution
CRM Development - expertise in customizing and extending the functionality of MS-Dynamics CRM
Data Management - responsibility for maintaining data integrity within the CRM solution