CRM Marketing Cloud Functional Consultant

Robert Bosch d.o.o.

3.9

Beograd

Beograd, Serbia: Omladinskih brigada

09.08.2025.

SAP Jira Cloud CRM Agile intermediate

Do you want to shape beneficial technologies with your ideas? If so, join us as

CRM Marketing Cloud Functional Consultant

Job Description

Our team is happy to welcome you. Here is what you will be doing if you choose to join the team:

You will work with Power Tools Business units on:

Consulting and communicating with sales and marketing department on planning and executing digital omnichannel marketing campaigns (Email, SMS, Push notifications, etc.)
Target marketing segmentation to divide potential customers into segments based on geographical or/and behavioral criteria in SAP Marketing Cloud system.
Creation of reports that will serve as the base for campaign success, customer profiling and strategic decision making (KPI, number of marketable consumers, structure of registered products, etc.).
You will get trained about SAP Marketing Cloud and SAP Analytics Cloud systems, create training videos and documentation and will deliver trainings for other colleagues worldwide.

You will work with technical department on:

Translating business related requirements into technical tasks.
Improving existing system functionalities through implementation of technical requirements and bug fixing processes.
Developing new system functionalities in order to further automate and improve customer journey experience.
Creating, testing and improving data sources/interfaces in order to generate new marketable consumers as well as to enrich existing data base.
Importing third party data through manual and automated uploads into SAP Marketing Cloud.
Maintaining a healthy domain by monitoring campaign and sender reputation metrics.
Standardizing and documenting SAP Marketing Cloud processes.

Qualification

Bachelor or Master degree (Business Administration, Computer Science, IT or similar).
Experience in IT enviroments above 3 years (i.e. implementation of software solution)
Experience with CRM Marketing applications (i.e. SAP, Salesforce, MS Dynamics 365).
Experience in working across multiple teams and handling multiple stakeholders is appreciated.
Knowledge of Atlassian (i.e. JIRA and Docupedia) or other project managment tools will be considered as an advantage.
Logical and systematic thinking.
Great communication and presentation skills.
Fluent and effective verbal and written communication in English.
You would be a perfect match to our team if:
- You are eager to work with the newest technologies and interested in continuous learning.
- You are proactive and you adapt easily to new development environment, but don’t worry, we will be there every step of the way, supporting each other.
- You are self-motivated and take ownership of your tasks and projects.
- You’re a team player and offering and receiving feedback comes naturally.
- You’re not afraid to think outside the box and try to find creative approaches to your challenge.

Benefits

Flexibile working time*

Hybrid work model*

Extra days off

Private health insurance

Opportunities for learning and development

*In agreement with team and leader

Company description
Do you want beneficial technologies shaped by your ideas? Whether in areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life across the globe. Welcome to Bosch!

About the project:
Imagine a startup culture within a corporation – agile, flexible, and always looking for new ways to improve. Take the wheel with us as we steer the digital transformation within Bosch and shape the future of IT. As the PT Business Digital Organization (PT/BDO), we lead, support, and assist the Power Tools business units worldwide, by enabling digital transformation and delivering fast, agile, efficient, and innovative solutions. Our organization is diverse, dynamic, and growing, with over 150 people on our location in Serbia working together in 20+ different areas (e-commerce, online marketing, CRM, OneUX, Big Data & AI, Agile, Project management, eLearning, IT infrastructure, IT and Cyber security and many more). We are working on global projects and you’ll collaborate with colleagues from all over the world and tackle exciting, cutting-edge IT projects. At PT/BDO, there are many opportunities for career growth, and we are all about fostering a culture of trust, support, and inclusivity.
About the team:
Our team is in charge of implementation of SAP CRM solution for Bosch Power Tools across different countries and regions. We would like to empower PT business users to understand the needs of users, to engage with them make in intelligent, personalized and atomized way while making the the best of SAP Marketing Cloud solution. Therefore we need your help!

We are working on global projects and you’ll collaborate with colleagues from all over the world and tackle exciting, cutting-edge projects. There are many opportunities for career growth, and we are all about fostering a culture of trust, support, and inclusivity.
So, if you’re looking for a place where your ideas will be heard and you’ll be encouraged to take challenges and grow, this is the right place for you!

Interested? Get ready to

Work #LikeABosch

Simply complete the contact form and submit your CV in PDF format and in English.