IT Service Desk

Tasks

• Oversee maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices
• Administer all equipment, hardware and software upgrades
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Administer and maintain end user accounts, permissions, and access rights
• Recommend, schedule, and perform PC improvements, upgrades, and repairs
• Keep the ticket queue clean making sure issues are assigned as they come in

Additional Responsibilities

• Proactively search for ways to enhance and deliver existing solutions for business needs
• Follow all company policies and procedures
• Perform all other duties as required

Profile

• At least IV degree of education of technical or socially humanistic direction
• 3 years of experience and technical knowledge of network and PC operating systems, including Windows client and server operating systems
• Strong written and oral communication skills in English (German and/or Chinese a plus, but not necessary)
• Strong interpersonal skills
• Ability to conduct research into networking issues and products as required
• Work globally, understanding and embracing multiple cultures
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Strong customer service orientation
• Certifications in A+, MCP and MCTS are a plus
• Hands-on hardware troubleshooting experience
• Application support experience with Microsoft Office Suites