Are you passionate about cloud technology and helping customers succeed? If so, keep on reading.
We're seeking a L1 Cloud Operations Engineer to join our growing team and be the first point of contact for our clients. As a key member of our cloud operations support team, you'll play a crucial role in ensuring the smooth operation of our customer's cloud infrastructure, providing exceptional support and contributing to process improvements.
Location: Fully remote position open to candidates located in South-East Europe.
Contract Type: This position is open to candidates seeking an independent contractor under a business-to-business (B2B) contractual arrangement.
About Revolgy
Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.
What You'll Do?
As a L1 Cloud Operations Engineer, you'll be at the heart of our customer support operations. You'll be responsible for:
- Front-Line Customer Support: Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels.
- Incident Management & Resolution: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments.
- Ticket Management: Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs.
- Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency.
- Cloud Console Management: Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles.
- Communication: Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.
You'll be working closely with
- Customers: Direct communication with Revolgy's clients.
- 2nd-Level Support Engineers: Collaborating to escalate and resolve complex issues.
- Cloud Providers (AWS, GCP): Resolving issues and gathering information.
- Team Lead/Project Manager: For guidance and operational oversight.
- Fellow L1 Cloud Operations Engineers: For knowledge sharing and peer support.
What You Bring
1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP).
Must-Haves:
- Experience with AWS (preferred) or GCP.
- Infrastructure as Code (Terraform, CloudFormation).
- Experience with Kubernetes.
- Git/GitHub/GitLab.
- Proficiency in at least one programming language.
- Understanding of core concepts like observability, networking, and cloud management consoles.
- Excellent communication in English.
Nice-to-Haves:
- Experience with specific observability tools (Prometheus, Grafana, PagerDuty).
- Experience with CRM and ticketing systems (Freshdesk, Zendesk).
- General Linux proficiency.
What We Offer
- Fully Remote: A 100% remote position with the flexibility to manage your own schedule.
- Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.
- Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications from our partners AWS, GCP and others.
- Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact.
- Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.
Equal Opportunity Employer
Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.
