The International Committee of the Red Cross (ICRC) is a neutral, impartial, and independent humanitarian organization that works to protect and assist people affected by armed conflict and other situations of violence. To find out more about ICRC's mission and its activities visit www.icrc.org.

The role of the Digital Health Functional Application Manager is to facilitate the initial adoption and use of emergency shelf solutions (i.e. tool and/or process) by end users at headquarters and the field. They also work in close coordination with key program stakeholders, including end users and members of the program management team to enhance learning and support materials.

The ICRC Belgrade Shared Services Centre (BSSC) is looking for a suitable candidate for the fixed-term contract for the following position: 

Digital Health Functional Application Manager

(Location Belgrade)

MAIN TASKS

• Ensures timely and appropriate global support to ICRC end-users of the Emergency Shelf Applications, on the basis of calls registered by the first-level (L1) user support:
  • Monitors and resolves issues related to the use of the Emergency Shelf solutions
  • Escalates unsolved and/or complex cases or evolutions to the Health Data & Analytics Manager
• Reviews and maintains documentation, user guides, training materials and deployment guides based on documented requests and lessons learned from user support
• Supports capacity building of the users e.g., through planning and facilitating distal training sessions
• Provide support to the BSSC group as needed

RELATIONSHIPS

The Digital Health Functional Application Manager, interacts internally with other members of the deployment and program team(s), including the program manager and deployment focal point, as well as with staff in the field when responding to support requests and delivering workshops or training sessions. Limited or no external relationships.

REQUIRED PROFILE

• Degree or experience in information-management systems, technical science, data science or similar
• 6-9 years of overall professional experience and 2-3 years’ experience with help desk procedures, user support or system maintenance and corporate service management (ticketing) tools
• Experience in using, deploying, or providing training on information systems
• Experience in testing digital tools
• Knowledge of DHIS2, OpenMRS, Superset is an asset
• Excellent command (spoken and written) of English and French are essential
• Spanish would be considered an asset

ADDITIONAL INFORMATION

• Type of role: Functional Application Manager 1 (800335)
• Working rate: 100%
• Location: BSSC
• Job level: B3
• Length of assignment: Fixed term (until the end of the 2025 year)
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
• Application deadline: 23.11.2024.

WHAT WE OFFER

• Work and progressive professional development in an exciting international environment
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
• Stimulating benefits package

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. 

If you are interested in this position, please send us your CV and Motivation letter in English.

Only shortlisted candidates will be contacted.