Help Desk Specialist – English language

Are you proud of your English language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

• Talking customers through basic problem-solving processes
• Providing support in problem identification, analysis, diagnosis and resolution
• Answering incoming phone calls, emails or tickets from clients and field engineers; Monitoring the notification and ticket queue screens; troubleshooting undocumented problems
• Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement and customer satisfaction
• Allocating workload, assisting new employees and providing feedback for improvement
• Understanding the end-to-end processes that underpin quality customer service
• Conducting service audits

What we expect from you:

• Minimum high school diploma
• Preferably a technical degree in Computer science and/or a basic level of IT knowledge
• Fluency in speaking and writing of English language
• Advanced knowledge level of Windows OS
• Ability to troubleshoot hardware and software issues
• Analytical and problem-solving attitude
• Exceptional customer service orientation and team spirit
• Willingness to work flexible shifts (7/24 operations that include weekend support)

What you will get from us:

• Hybrid model of work
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!