Senior Software Quality Assurance Analyst - QA

*** CV's must be submitted in English. ***

The Senior Quality Assurance Analyst is responsible for supporting the planning, design and execution of system testing on simple to complex implementations across multiple client engagements. This resource works with both business teams and technical teams to establish and implement quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles. Responsibilities will also include the preparation and delivery of reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization.

Required Qualifications:

• Minimum of 3 years’ experience in a Quality Assurance role, including: process definition, release management and monitoring, QA testing on web-based applications, and defect tracking/reporting.
• Manual & Automated functional/regression test design and execution with emphasis in Policy Administration systems/applications.
• Design and development of test cases based upon system specifications documentation.
• Proven analytical/technical aptitude with excellent problem solving skills.
• Leadership experience in coaching, mentoring and knowledge transfer.
• Excellent communication, presentation, and facilitation skills.
• Teamwork/collaborative style.
• Ability to work under tight deadlines and handle multiple/detail-oriented tasks.
• Ability to influence at all levels of the organization.
• Software Automation skills preferred but not mandatory.

Key Responsibilities:

• Ability to work with Clients and Business analysts with respect to requirements gathering and grooming.
• Create and execute detailed test plans and test cases to support new product development and enhancements: Ensure successful test cycles by tracking and resolving simple to intermediate defects and issues with application developers (internal or external).
• Work closely with developers to create test specifications/conditions and build test cases to rigorously test product functionality and investigate all potential product test failures.
• Perform data analysis to support evaluation of system defects or to develop test scenarios. Triage and troubleshoot complex user-reported system defects. Assist in various system trouble shooting, balancing and correction efforts, including analysis, verification and validation of issues and fixes.
• Communicate test results to project teams (internal and external) in a clear and comprehensive manner to aid in resolution. Ability to recognize and analyze problems with above average complexity.
• Assist in systems and business process support across multiple client engagements. Coordinate activities including on-time delivery, testing, production moves and follow-up when necessary. Work as technical support and liaison to designated IT personnel to provide testing, support and feedback on enhancement requests and regular updates/releases. Adhere to release schedules.
• Provide analytical support for critical corporate initiatives, including business function support for system migrations and consolidations, significant business area process improvement projects, and complex product installations. Responsible for consulting with business areas and project managers for development of implementation strategies.
• Demonstrate a high level of subject matter expertise in functional area supported to bridge business requirements and IT solutions. Provide technical direction and ensure compliance with best practice solutions.
• Practice knowledge transfer and foster change management to support organizational changes. Continually focus on individual and team member development.