Senior UX Designer

Job title: Senior UX Designer

Office location with hybrid working: Belgrade

About the role and the Team: 

As a UX Designer at Hyperoptic, you will craft and enhance user experiences through research-driven design. You'll conduct user research, develop wireframes and prototypes, and map out user journeys to drive intuitive and engaging interactions. Collaborating closely with designers, product managers, and developers, you'll iterate on designs based on user feedback, business insights, and industry trends. You may have experience with UI design or design systems, but this is not essential. A strong ability to apply customer-centric thinking, optimise user journeys, and effectively communicate design ideas is essential to be successful in this role. This role sits within the onboarding team, focused on making the introduction of Hyperoptic services as seamless as possible. You'll play a key part in refining the customer experience during onboarding, ensuring it is intuitive, engaging, and frictionless.

What will you be doing?

• Conduct user research, interviews, and testing to inform design decisions and strategy
• Develop wireframes, storyboards, process flows and sitemaps to effectively communicate design ideas and user journeys
• Work with the Head of Product to drive customer interactions forward in terms of ideas, quality, consistency and engagement
• Map out and optimize existing user journeys to enhance the experience
• Iterate on designs based on user feedback, business insights, and industry trends
• Collaborate with stakeholders across the business
• Work closely with colleagues as part of a cross-functional development team

What you'll need to be successful:

• A solid portfolio showcasing your process and thinking skills
• Experience planning and conducting user research, including working with recruitment partners, developing discussion guides and reporting findings
• Strong/expert Figma or other design tool experience as well as good prototyping skills
• Experience working in an iterative manner with designers and developers
• Good communication and stakeholder management skills, with the ability to present ideas clearly
• Highly organized and able to manage your time effectively
• Desirable to have UI design skills and Design system experience

What we are looking for:

• Degree or equivalent experience and Project/Programme management accreditation
• Strong experience in product development, product ownership, customer operations or propositions, customer journey design, business analysis, programme/project management background
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels (Telecoms experience and/or experience in a start-up or PE environment is a plus)
• Ability to think strategically, provide practical solutions, and make sound decisions in complex and evolving product and customer journey environments
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels
• Strong leadership abilities, including the capacity to influence and motivate teams, manage change, hold people to account and drive a culture of customer and product focus

Why work for us?

We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people and about to move into our brand-new offices. Do you want to be a part of our next adventure?

Going beyond the expected

Whatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter together
• We stay focused
• We strive for excellence

Some of our key Benefits:

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, move house and volunteer
• Access to a wellbeing platform, Rezilient
• Partnership with SOS Children's Village
• Private medical insurance
• Travel discounts
• Fit Pass discount
• Technology discount
• Team sports activities
• Massages in the office
• Sweet Tuesdays

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply (please send us your CV in English)
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)