Senior Systems Engineer

Responsibilities

• Support Microsoft System Center Configuration Manager (Endpoint Manager) including OS images, applications, packages for automatic installation, baselines, updates, PXE, reporting
• Support Windows devices using Microsoft Intune (Co-management, Autopilot)
• Support Apple MacOS devices using Jamf
• Support Linux devices
• Planning, maintenance, and troubleshooting of Azure, GCP, AWS
• Planning, maintenance, and troubleshooting of Azure AD, Office 365 services, Microsoft Active Directory Domain Service and connected services
• Scripting / Automation using PowerShell
• Writing IT-related work instructions
• Supporting production systems and applications
• Resolving incidents and processing changes in a timely manner
• Availability for business trips

Requirements

• 3+ years supporting an enterprise-level IT environment
• Strong experience with endpoint management technologies including Microsoft Intune, Windows Autopilot, WSUS, and MS System Center Configuration Manager
• Proficiency in Jamf Apple Device Management
• Background in Microsoft Windows, Linux, MacOS, and Computer Architecture
• Knowledge of Microsoft Windows Server roles and features, Azure Active Directory, Active Directory, DNS, DHCP, PowerShell
• Understanding of Microsoft 365 service
• Experience in public clouds: Azure/Office 365, GCP, AWS
• Capable of supporting production systems and applications
• Understanding of ITIL Essentials and best practices
• Good understanding of IT infrastructure design principles
• Experience in scripting/automation with PowerShell
• Skills in technical writing
• Competency in problem-solving, teamwork, leadership, and mentoring newcomers
• Capability to work independently with minimal technical guidance
• Qualifications in business communication, client relationship management, delivery excellence, driving change and innovation, adaptability, and empathy
• Proficiency in English (Level B2)

Nice to have

• Experience in backup (Data Protection Management)
• Experience in private cloud infrastructure (Microsoft Virtual Machine Manager, hypervisors such as Hyper-V, storages, blades)
• Familiarity with SQL databases (procedures, triggers, views)
• Understanding of monitoring/testing architectures and best practices
• Knowledge of certificate authority

We offer

• Diverse multicultural, multi-functional, and multilingual work environment
• Global scope, international projects in different business domains: life sciences and healthcare, retail, and distribution, software and hi-tech, etc
• Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey
• Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses
• Knowledge-sharing with colleagues from EPAM's global tech communities
• English language courses
• 25 days holiday per annum
• 5 days of sick leave without medical certification
• Private health insurance for employees and discount for private health insurance for family members
• Discount for Fit Pass program
• Comfortable modern offices in Belgrade and Novi Sad or remote work from any location in Serbia
• Regular corporate and social events (parties, sport events, advanced CSR programs etc.)
• Learning programs for kids (eKids)